General terms and conditions
For all orders by consumers and entrepreneurs via our CleanFoods Online-Shop the following terms and conditions apply.
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.
In relation to entrepreneurs, these GTC shall also apply to future business relations without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to them.
Contract partner, conclusion of contract
The sales contract is concluded with Clean Foods B.V..
By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping basket. Immediately after sending the order, you will receive another confirmation by e-mail.
Contract language, contract text storage
The language available for the conclusion of the contract is German.
We save the text of the contract and send you the order data and our general terms and conditions by e-mail. For security reasons, the contract text is no longer accessible via the Internet.
Terms of delivery
In addition to the indicated product prices there are shipping costs. You can find out more about the shipping costs in the offers.
We deliver only in the dispatch way. A self-collection of the product is unfortunately not possible.
We do not deliver to packing stations.
The following payment methods are available to you in our shop:
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
Giropay is an online payment method offered by over 1,500 banks and savings banks. Based on online banking with PIN and TAN, it enables payment by online transfer - simply, quickly and securely.
Cash on delivery (Klarna)
You have 14 days from the invoice date to pay your bill. You do not pay until you have received the goods. The invoice will be sent by e-mail, 14 days after your order. When paying with Klarna we are not involved in the verification of this transaction. If for any reason a payment with Klarna is not accepted, you can contact Klarna as we are not involved. You can contact us at https://www.klarna.com or by phone at +49 221 66950100.
Credit card (American Express, MasterCard, Visa)
When you place your order, you also send us your credit card details.
After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is debited.
During the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
Retention of title
The goods remain our property until full payment has been made.
For entrepreneurs, the following also applies: We reserve title to the goods until full payment of all claims arising from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
Damages in transit
This applies to consumers:
If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. The failure of a complaint or contact has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.
This applies to entrepreneurs:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. Among merchants, the obligation to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you omit the notification regulated there, the goods shall be deemed to have been approved, unless the defect was not identifiable during the inspection. This shall not apply if we have fraudulently concealed a defect.
Warranty and Guarantees
The statutory liability for defects shall apply. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Code of Conduct
We have submitted to the following codes of conduct:
The European Commission provides a platform for online dispute resolution (OS), which can be found at https://ec.europa.eu/consumers/odr/ .
We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration body.
The General Consumer Mediation Board of the Zentrum für Schlichtung e.V., Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de, is responsible.
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our place of business.