Check the track & trace link of your package📦
In the shipping confirmation email, you’ll find your track & trace link. In this link, you can see if a new delivery is planned.
Check your mailbox 📫
Have you received a not-home notification? It could be that the package was delivered to your neighbors, or the delivery service may have planned a new delivery moment.
If you still don’t receive your package despite this, please contact our Customer Service.