Did you pay but you’re not sure your payment was successful? Check whether the money was transferred from your bank account first. If this is not the case, you can place your order again.
Was the money transferred, but did you not receive an order confirmation? We recommend you to wait for a little while. It can take a little before we receive payments and sent you the confirmation of your order. Please check if you filled in the right email address on the order form. Is the email address you gave filled in correct and you haven’t received a confirmation of your order, please contact our Customer Service.